a. Finda.in ("we," "us," or "our") operates as a B2B directory platform connecting businesses with suppliers, service providers, and other relevant entities.
b. This Customer Refund Policy outlines our guidelines for refund requests and the process for requesting a refund for any applicable services.
c. By using Finda.in, you agree to comply with and be bound by this
Customer Refund Policy.
2. Refund Eligibility
a. Refunds are subject to the terms and conditions outlined in this policy and are granted solely at our discretion.
b. You may be eligible for a refund if you have purchased a paid service on Finda.in and meet the specific conditions for that service as described below.
3.Business Listing Packages
a. Business listing packages on Finda.in may have specific refund conditions based on the package type and duration.
b. Refunds for business listing packages are generally not provided once the package is purchased and the listing is live on our website.
c. However, if there are exceptional circumstances or errors on our part, we will review refund requests on a case-by-case basis.
3. Advertising Services
a. Refunds for advertising services are generally not provided once the advertising campaign has started or the advertisement is live.
b. If there are exceptional circumstances or errors on our part that significantly affect the performance or delivery of the advertising service, we will review refund requests on a case-by-case basis.
4. Refund Request Process
a. To request a refund, you must submit a refund request in writing to our customer support team within the specified time frame.
b. Refund requests must include your contact information, details of the service purchased, reasons for the refund request, and any supporting documentation if applicable.
c. We will review refund requests and communicate our decision within a reasonable time frame.
5. Refund Decisions
a. We reserve the right to approve or deny refund requests based on the specific circumstances and our discretion.
b. If a refund is approved, we will process the refund using the original method of payment within a reasonable period.
6. Non-Refundable Fees
a. Certain fees, such as transaction fees or processing fees, are non-refundable unless otherwise stated explicitly in this policy or required by applicable law.
7. Changes to this Refund Policy
a. We may update this Customer Refund Policy from time to time. The updated version will be posted on our website with the effective date.
b. By continuing to use our services after any changes to this Customer Refund Policy, you acknowledge and agree to the updated terms.
8. Contact Us
a. If you have any questions or concerns about this Customer Refund Policy or the refund process, please contact us at 9947166669